Noida Customs


  1. Implementation of e-payment of refund/rebate:- For promoting ease of doing business this Commissionerate has been granting refund of various types of duties to the claimants by transferring the amount of refund claim directly to the assessee Bank Account by RTGS through our nodal branch of PNB, with effect from 02.03.2016.

A trade notice no. 04/2016 dated 02.03.2016 was also issued keeping in view the instruction contained in circular no. 1013/01/2016-CX dated 12.01.2016 of CBEC issued from F.No.201/05/2014-CX-6.

The present system of electronic payment of refund amount through RTGS facility has reduced the transaction time considerably, and minimized public interference and thus contributing to promoting ease of doing business.

  1. CPGRAM (Central Public Grievance Redress and Monitoring System):- To facilitate the trade with a view to redress their Grievances speedily CPGRAMS, a web based procedure to register and to redress the grievances filed by Citizens online is functional at the Board level where grievances lodged by citizens are received by the Nodal Officer (Commissioner Co-ordination) and then forwarded electronically to the concerned filed formation, i. e. the concerned Commissionerate. The grievances received in CPGRAMS portal are taken up and redressed timely as per timeline fixed by the Department of Administrative Reforms & Public Grievances, Ministry of personnel, Public Grievances & Pensions. The redressal is monitored by the Board of quality and timely redressal. All the grievances pertaining to this Commissionerate are redressed within the prescribed time limit.


  1. Implementation of e-procurement:- With a view to improve the procurement process the end- to -end E- procurement with estimated tender value of Rs. 2 lakh or more, has been implemented on 20.05.2016 in this Commissionerate and Smt. Shalini Sharma (Deputy Commissioner) appointed as a Nodal Officer.


  1. Endoscopy machine: - As an innovative approach an Endoscopy machine has been purchased and the shed Officers of various CFS in the Commissionerate have been trained to use this of the Endoscopy Machine to go in a deeper level of examination of goods kept inside the containers.


  1. Appointment of Transparency Officer:- For the purpose of implementation of the obligations as set out in Section 4 of the RTI Act, 2005 the Commission has given direction to all the Public Authorities to designate one of their senior officers as Transparency Officer. The main function of the Transparency Officer may be summarized as to promote institutional transparency within the public authority through proactive and effective implementation of the provisions of section 4 of the RTI Act, 2005. These include effective record management, digitization of records, networking and incremental proactive discloser. At the same time to ensure high priority and quality on disposing off the RTI applications. Accordingly, Shri Tribhuvan Yadav (Assistant Commissioner) has been appointed as Transparency Officer for Central Information Commission.


6. Documents Management Systems:- As a trade facilitation measure and a step towards “Green Customs” implementation of Documents Management System (DMS) has been introduced at ICD Dadri and Loni Noida Customs Commissionerate.

With introduction of DMS, has been installed and operated by M/s Newgen Software Technology Ltd. (Newgen), Customs documents viz., the dockets of Bills of Entry, Shipping Bills and connected documents will be stored both in digital as well as physical/hard copy form. This initiative has been taken in consultation with CBs Associations, and other trade representatives. A contract in this regard has been signed with M/s Newgen Software Technology Ltd., Delhi on 14.12.2016 for an initial period of 3 years. All the Customs documents in the location viz., Bills of Entry, Shipping Bills and connected documents generated on or after 22.12.2016 are to be scanned by M/s Newgen for an initial period of three years or until further orders.